Terms of Service

Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.

Policies

Agreements

Where as, Samra Host Web Hosting is an information provider connected to the Internet Samra Host Web Hosting offers storage and transfer services over the Internet through access to its Web Server;

Where as, Customer seeks to utilize Samra Host Web Hosting’s server for its own purposes;

Where as, the parties acknowledge that the Internet is neither owned nor controlled by any one entity; therefore, Samra Host Web Hosting can make no guarantee that any given reader shall be able to access Samra Host Web Hosting’s server at any given time.

Samra Host Web Hosting represents that it shall make every good faith effort to ensure that its server is available as widely as possible and with as little service interruption as possible;

Now therefore, in consideration of the mutual promises contained herein, the parties agree as follows;

Financial Arrangements

  1. Customer agrees to a thirty (30) day contract minimum beginning upon commencement of service. Exact contract duration is decided upon at signup.
  2. Customer agrees that all charges and fees associated with an account are their sole responsibility.
  3. If the customer wishes to cancel Samra Host shared Web Hosting services within ninety-seven (30) days of the initial signup they shall be able to do so for any reason (aside from disablement for Terms of Service or Spam Policy violations) and have their money promptly refunded.
  4. Services provided by 3rd parties and Samra Host partners are not part of the 30-day refund policy and no early ending credit applies. Billing will stop at end of term during which the service is canceled.
  5. At the end of the contract term, the contract will automatically renew for the original contract length indefinitely until canceled in writing or via the web panel. After the first 30 days a canceled account will be canceled before the next payment is due and no more billing will occur nor will any payment be refunded, even for unused portions. If any non-refundable charges have already been incurred, they must be paid before the account may be cancelled.
  6. “30-Day Money-Back Guarantee” offer only applicable to credit card payments for shared web hosting. Other forms of payment are non-refundable. Refunds can only be processed for shared hosting. Domain registrations (including the value of any used free domain registrations included with the plan) are not refundable under any circumstances. SSL certificates are non-refundable. The value of other third-party add-ons is non-refundable. See domain registration agreement for more information.
  7. Violations of Samra Host’s Terms of Service, Acceptable Use Policy, or Spam Policy may, at Samra Host’s discretion, result in immediate and permanent disablement without refund.
  8. Disputed charges (“chargebacks”) associated with any Samra Host account may, at Samra Host’s discretion, result in immediate and permanent disablement.
  9. Samra Host will use commercially reasonable efforts to make HostObjects available 99.9% of the time during each monthly billing cycle. If Samra Host is unable to meet this service level, you will be eligible to receive a credit to apply to future HostObjects billing cycles based upon the Unavailability for that month.
    1. For the purposes of this agreement, Unavailability means that either (a) the HostObjects service is unresponsive, or (b) HostObjects returns a server error response to valid user requests for more than 60 seconds of consecutive requests.
    2. Unavailability that is a result of scheduled maintenance is excluded from these conditions and will not be considered for service credit calculations. Scheduled maintenance is defined as maintenance that is announced at least 5 days in advance, and does not exceed one hour in any month.
    3. Service credits will be calculated as a percentage of the bill for the billing cycle that the Unavailability occurred. The percentage for the credit will be calculated by dividing the number of minutes of Unavailability by the total number of minutes in that billing cycle.
    4. Service credits must be claimed within 14 days of the Unavailability occurring by submitting a support ticket. Include as much detail as required to document the Unavailability.

Taxes

  1. Samra Host Web Hosting shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from Customer or Samra Host Web Hosting’s server. Customer agrees to take full responsibility for all taxes and fees of any nature associated with such products sold.

Material Products

  1. Customer will provide Samra Host Web Hosting with material and data in a condition that is “server-ready”, which is in a form requiring no additional manipulation on the part of Samra Host Web Hosting. Samra Host Web Hosting shall make no effort to validate this information for content, correctness or usability.
  2. Use of Samra Host Web Hosting’s service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of Customer’s Webspace by the Customer.
  3. The following examples are offered:
    1. Web Publishing: requires a knowledge of HTML, properly locating and linking documents, FTPing Webspace contents, Graphics, text, Sound, imagemapping, etc.
    2. CGI-Scripts: requires a knowledge of the UNIX/LINUX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc.
  4. The Customer agrees that he or she has the necessary knowledge to create Customer’s Webspace. Customer agrees that it is not the responsibility of Samra Host Web Hosting to provide this knowledge or Customer Support outside of the defined service of Samra Host Web Hosting.
  5. Samra Host Web Hosting will exercise no control whatsoever over the content of the information passing through the network, provided that it adheres to all other conditions set forth in our Terms of Service and Acceptable Use Policy documents.
  6. Samra Host Web Hosting reserves the right to police its network to verify compliance with all agreed upon Terms.
  7. The Customer agrees to cooperate in any reasonable investigations into their adherence to all agreed upon Terms. Failure to cooperate is grounds for immediate disablement of all accounts/service plans.
  8. Samra Host Web Hosting reserves the right to disconnect any website or server deemed to present a security threat to Samra Host’s customers, servers, or network.
  9. The opening of multiple accounts or service plans in order to bypass any restrictions or overage charges set forth by Samra Host is grounds for termination of all services.
  10. Samra Host Web Hosting makes no warranties or representations of any kind, whether expressed or implied for the service it is providing. Samra Host Web Hosting also disclaims any warranty of merchantability or fitness for a particular purpose and will not be responsible for any damages that may be suffered by the Customer, including loss of data resulting from delays, non-deliveries or service interruptions by any cause or errors or omissions of the Customer. Use of any information obtained by way of Samra Host Web Hosting is at the Customer’s own risk, and Samra Host Web Hosting specifically denies any responsibility for the accuracy or quality of information obtained through its services. Any mention of connection speeds associated with Samra Host’s services represents the maximum achievable speed. Samra Host does not guarantee that the customer will achieve the maximum connection speed at all times, as this depends on a variety of factors (including your own internet connection!). Samra Host Web Hosting expressly limits its damages to the Customer for any non-accessibility time or other down time to the pro-rata monthly charge during the system unavailability.
  11. Samra Host Web Hosting specifically denies any responsibilities for any damages arising as a consequence of such unavailability. In the event that this material is not “Server-ready”, Samra Host Web Hosting may, at its option and at any time, reject this material, including but not limited to after it has been put on Samra Host Web Hosting’s Server. Samra Host Web Hosting agrees to notify Customer immediately of its refusal of the material and afford Customer the opportunity to amend or modify the material to satisfy the needs and/or requirements of Samra Host Web Hosting. If the Customer fails to modify the material, as directed by Samra Host Web Hosting, within a reasonable period of time, which shall be determined between the parties themselves, the contract shall be deemed to be terminated.
  12. All domain names registered through Samra Host, that are ‘parked’ or are otherwise not immediately associated with a Samra Host hosting plan will be automatically pointed to a “Coming Soon” web page which informs visitors that the registrant has recently registered their domain name via Samra Host.com. The Coming Soon web page may be modified at any time by Samra Host without prior notice to you and may include such things as, without limitation, links to additional products and services offered by Samra Host.

PROVISIONS SPECIFIC TO WEB HOSTING

Storage and Plan Limits.  All Web Hosting plans, including the unlimited plans, are subject to a limit of no more than 200,000 inodes per account. The plans are also limited to no more than 1,000 tables per database and no more than one gigabyte of storage per database. Any account or database that exceeds these limits may be issued a network violation warning and will be required to reduce the number of inodes, files and folders, tables or gigabytes (as the case may be), or may be temporarily or permanently suspended, in our sole discretion. All hosting plans are subject to the following limitations: no more than a) 25% of one CPU core; b) 512MB of RAM; c) 100 website connections; d) 100 active processes; e) 1 MB/s disk IO. In the event these limitations are exceeded, your site may slow down or not be served until more resources are added. More resources may be added for additional fees.

You acknowledge and agree that inbound UDP is not supported in shared hosting environments.

Website/Server Content. Your website may not include any of the following content:

  1. image hosting scripts that allow an anonymous user to upload an image for display on another website (similar to Photobucket or Tinypic);
  2. banner ad services for display on other websites or devices (commercial banner ad rotation)
  3. file dump/mirror scripts that allow an anonymous user to upload a file for other to download (similar to rapidshare)
  4. commercial audio streaming (more than one or two streams);
  5. push button mail scripts that allow the user to specify recipient email addresses;
  6. anonymous or bulk SMS gateways;
  7. backups of content from another computer or website;
  8. Bittorrent trackers; or
  9. any script that causes a degradation in the performance of our server or network environment.

PROVISIONS SPECIFIC TO VPS, DEDICATED, MANAGED HOSTING

cPanel. In the event you add cPanel to your server, you agree to be bound by the cPanel EULA, which is hereby incorporated by reference

MONEY BACK GUARANTEE

Products and Services available for refunds are described here (“Refund Policy”).

Trademarks & Copyrights

  1. Customer warrants that it has the right to use the trademarks and copyrights applicable to all content and/or products being made available through the customer’s account.

Hardware, Equipment, & Software

  1. The customer is responsible for and must provide all telephone, computer, hardware and software equipment and services necessary to access Samra Host Web Hosting.
  2. Samra Host Web Hosting makes no representations, warranties or assurances that the Customer’s equipment will be compatible with the Samra Host Web Hosting service.

Guaranteed Uptime

  1. Samra Host guarantees 99.99% uptime. A failure to provide 99.99% uptime will result in customer compensation pursuant to guidelines established herein.
  2. Customer is entitled to compensation if Customer’s web site, databases, email, FTP, SSH or webmail become unusable as a result of failure(s) in Samra Host systems for reasons other than previously announced scheduled maintenance, coding or configuration errors on the part of the Customer.
  3. Customer will receive Samra Host credit equal to the Customer’s current hosting cost for 1 (one) day of service for each 1 (one) hour (or fraction thereof) of service interruption, up to a maximum of 10% of customer’s next pre-paid hosting renewal fee.
  4. Samra Host’s assessment of downtime begins when Customer opens a support ticket to report the problem.

Samra Host Dedicated Server

  1. Bandwidth pricing and measurement frequency is subject to change at Samra Host’s discretion. Customers affected by such changes will be notified no less than thirty (30) days in advance by Samra Host Web Hosting.
  2. Samra Host is under no obligation to compensate Customer for downtime, whether the downtime be caused by Customer, Samra Host Web Hosting, or Samra Host’s upstream providers.
  3. Customer agrees that dedicated server payments are NONREFUNDABLE. For example, if Customer submits payment for twelve (12) months of service, service will be provided for twelve (12) months and will not be refunded if Customer chooses to discontinue service with Samra Host mid-way through the term.
  4. Hardware upgrades to an existing ‘platform’ (platform defined as a motherboard/chassis combination) will be performed by Samra Host and shall incur an additional one-time labor fee of $50 as well as an increase to Customer’s standard monthly rate.
  5. Any hands-on labor necessitated by the customer (including, but not limited to, re-installing the operating system on the server) shall be performed by Samra Host and shall incur an additional one-time labor fee of $50 for each incident.
  6. Samra Host reserves the right to alter the dedicated server packages advertised on its website at its discretion. Samra Host is not required to upgrade Customers’ hardware or bandwidth allocation as a result of a pricing or service package change. There will be an additional charge of associated for any such hardware upgrade requested by Customer. Customer will not be required to upgrade hardware as a result of a pricing change.
  7. For managed servers, Samra Host is responsible for the security of the network, the kernel, and the base operating system (defined as the standard set of debian packages that come installed with the server). Samra Host may take any steps it deems necessary at any time to protect the security of your server (this generally includes applying security patches as well upgrading the entire operating system).
  8. For unmanaged servers not using a monitoring option, Customer is responsible for keeping the security of their system up to date. This includes but is not limited to the following requirements:
    1. the kernel will be patched within 7 days of any announced security hole relating to the kernel
    2. any security patches for all installed software must be applied within 7 days of their general announcement to the security community at large.
  9. Samra Host is not responsible for notifying unmanaged servers of the need to apply patches. Failure to comply with these requirements is grounds for termination of contract without refund. Samra Host reserves the right to take any action upon unmanaged dedicated servers it deems necessary at any time to protect the security and integrity of Samra Host’s network.

Age

  1. The Customer certifies that he or she is at least 18 years of age, or that their parent or legal guardian will act as the “customer” in terms of this contract.

Termination

  1. This contract may be terminated by either party, without cause, by giving the other party 15 days written notice. Samra Host Web Hosting will accept termination by electronic mail. Notwithstanding the above, Samra Host Web Hosting may terminate service under this contract at any time, without penalty, if the Customer fails to comply with the terms of this contract, including non-payment. Samra Host Web Hosting reserves the right to charge a reinstatement fee.

Limited Liability

  1. Customer expressly agrees that use of Samra Host Web Hosting’s Server is at Customer’s sole risk. Neither Samra Host Web Hosting, its employees, affiliates, agents, third party information providers, merchants licensers or the like, warrant that Samra Host Web Hosting’s Server service will not be interrupted or error free; nor do they make any warranty as to the results that may be obtained from the use of the Server service or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the Samra Host Web Hosting Server service, unless otherwise expressly stated in this contract.
  2. Under no circumstances, including negligence, shall Samra Host Web Hosting, its offices, agents or any one else involved in creating, producing or distributing Samra Host Web Hosting’s Server service be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the Samra Host Web Hosting Server service; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to Samra Host Web Hosting’s records, programs or services. Customer hereby acknowledges that this paragraph shall apply to all content on Samra Host Web Hosting’s Server service.
  3. Not with standing the above, Customer’s exclusive remedies for all damages, losses and causes of actions whether in contract, tort including negligence or otherwise, shall not exceed the aggregate amount which Customer paid during the term of this contract and any reasonable legal fee and court costs.

Promotional Codes

  1. By using a promotional (“promo”) code you waive the option to indicate who referred you to Samra Host.
  2. You may not change/submit a promo code or referrer after you’ve finished signing up.
  3. Promo codes/referrers are for new customers only — if you use one you may not host on your account any domain ever previously hosted with Samra Host.

Indemnification

  1. Customer agrees that it shall defend, indemnify, save and hold Samra Host Web Hosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys’ fees, (“Liabilities”) asserted against Samra Host Web Hosting, its agents, its customers, servants officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by Customer,its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Samra Host Web Hosting against Liabilities arising out of
    1. any injury to person or property caused by any products sold or otherwise distributed in connection with Samra Host Web Hosting’s Server;
    2. any material supplied by Customer infringing or allegedly infringing on the proprietary rights of a third party;
    3. copyright infringement;
    4. any defective product which Customer sold on Samra Host Web Hosting Server.

Sanctioned Countries

Customer agrees to comply with all applicable export and reexport control laws and regulations, including the Export Administration Regulations (“EAR”) maintained by the PK. Department of Commerce, trade and economic sanctions maintained by the Treasury Department’s Office of Foreign Assets Control, and the International Traffic in Arms Regulations (“ITAR”) maintained by the Department of State. Specifically, Customer covenants that it shall not – directly or indirectly – sell, export, reexport, transfer, divert, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from Samra Host under this Agreement to any destination, entity, or person prohibited by the laws or regulations of the Pakistan, without obtaining prior authorization from the competent government authorities as required by those laws and regulations. Customer agrees to indemnify, to the fullest extent permitted by law, Samra Host from and against any fines or penalties that may arise as a result of Customer’s breach of this provision. This export control clause shall survive termination or cancellation of this Agreement.

Other Agreements

Customer agrees to abide by the terms set forth in this document as well as other Samra Host policy documents including, but not limited to:

  1. Acceptable Use Policy
  2. Anti-Spam Policy
  3. Unlimited Policy
  4. Privacy Policy

Customer also agrees to abide by all applicable Terms set forth by all Samra Host partners and subsidiaries.

Contract Revisions

Revisions to this Contract will be applicable to previous Contracts Revisions will be considered agreed to by the Customer on renewal of service as specified in Section – Financial Arrangements.

Transfer

Customer may not transfer this contract without the written consent of Samra Host Web Hosting.

Contract

These Terms and Conditions constitutes the entire Contract and understanding of the parties. Any changes or modifications to these Terms and Conditions of Contract thereto are agreed to by the both parties upon renewal of services.