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Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.
Samra Host Pvt. Ltd., located at SamraHost، Kiyani Market, Chaklala Avenue, Airport Road, Rawalpindi, Pakistan (“Samra Host“), offers web-hosting, domain name registration, and related products and services.
Samra Host aims to maintain the highest standards of data privacy while providing a range of high-quality products and services to its customers and subscribers (“Subscribers“) (collectively, “You” or “Users“).
At Samra Host, safeguarding the privacy and security of our Users is of utmost importance. Samra Host is dedicated to protecting the information you share with us.
When this Policy mentions “Samra Host“, “we“, “us“, or “our“, it refers to Samra Host, which is responsible for safeguarding your personal information in accordance with this Privacy Policy (“Data Controller“).
This Privacy Policy (“Policy“) describes how Samra Host handles information that can directly or indirectly identify an individual (“Personal Data“) collected on our website, our services (“Service”), forums, and our mobile applications (“Platform“).
All personal data is processed in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, established by the U.S. Department of Commerce along with the European Commission and Swiss Administration.
For any inquiries about this Policy or requests regarding the processing of personal data, please reach out to us at gdpr@samrahost.com.
Samra Host shall handle all Personal Data adhering to the fundamental data processing principles:
All information stored on Samra Host’s Platform is treated with the highest confidentiality. All data is stored securely and is accessed only by qualified and authorized personnel.
3.1. Data You Provide to Us.
Information essential for utilizing the Samra Host Platform
We request and gather the following personal details about you when you use the Samra Host Platform. This data is necessary for the proper execution of the contractual agreement between us and to ensure we meet our legal obligations. Not providing this information, or choosing to delete or object to its processing, may lead to the deactivation of your Samra Host Account.
You may also choose to provide us with information when you fill out a form, conduct a search, update or add information to your Samra Host Account, respond to surveys, post to community forums, participate in promotions, or use other features of the Samra Host Platform. We advise against posting any information you do not wish to make public on the Samra Host Platform. If you upload any content to your account or post it on your website and provide it in any other way as part of using any Service, you do so at your own risk.
Samra Host processes information you provide to us on the legal basis of:
Disclaimer
Please always take care and follow at least the following minimum requirements for protecting your personal information:
Right to Delete Your Data
You may access, edit, update, or delete your contact details at any time by logging into your Samra Host Platform Account.
Please note that you will only be able to delete your email during the deactivation of your Samra Host Account. To deactivate your account, please send your request to gdpr@samrahost.com, and you will be provided with further instructions.
3.2. Information We Collect When You Use the Platform
When you use the Samra Host Platform or contact us directly through any communication channel, we may collect information, including personal data, about the services you use and how you use them.
This information is necessary for the proper execution of the contract between us, to comply with legal obligations, and given our legitimate interest in being able to provide and improve the functionalities of the Samra Host Platform.
Automatic Data Collection
Samra Host processes this information on the legal basis of:
We utilize, store, integrate, and process information, including personal data, about you to provide, comprehend, enhance, and develop the Samra Host Platform, establish and maintain a trusted and secure environment, and fulfill our legal responsibilities.
Samra Host invites all qualified candidates to apply for any of the available positions listed at https://https://samrahost.com/company/career. Applicants can submit their contact details and resumes (“Applicants Information“) via the relevant Position Application Form on our Website or through any other method provided by us.
We recognize the importance of privacy and confidentiality for our Applicants and are dedicated to keeping Applicants Information confidential, using it solely for Samra Host’s internal and affiliated companies’ recruitment activities (including identifying Applicants, assessing their applications, making hiring decisions, and contacting Applicants by phone or in writing).
Samra Host may retain Applicants Information submitted to us for up to one year after the position has been filled or closed. We collect this information to reconsider Applicants for other roles and opportunities at Samra Host, to use their Applicants Information as a reference for future applications, and if the Applicant is employed, for additional employment and business-related purposes connected to their role at Samra Host.
If you have previously submitted your Applicants Information to Samra Host and now wish to access, update, or delete it from our systems, please contact us at gdpr@samrahost.com .
We may gather, store, and handle certain information about visitors and users of our User’s websites or services, exclusively on our Users’ behalf and under their guidance. Each of our Users has the capability to collect and manage data, including personal information, through their website. This data and personal information are subsequently stored with Samra Host. For these purposes, within the scope of the GDPR, Samra Host may, in some specific instances as outlined in the Terms of Service, be regarded as a “data processor” of such information related to visitors and users of their websites or services. The Users who control and manage such User websites will be considered the “data controllers” of this information and will be solely, entirely, and fully responsible and liable for complying with all applicable laws and regulations related to the collection and control of this data, including all privacy and data protection laws of relevant jurisdictions.
Users will be solely, entirely, and fully responsible for the security, integrity, and authorized use of information regarding visitors and users of their websites or services, and for obtaining consents, permissions, and providing any necessary fair processing notices required for the collection and use of such information.
Samra Host has no direct relationship with the individual visitors and users of our User’s websites or services whose personal data it processes. If you are a customer of any of our Users and would like to make any requests regarding your personal data, please contact the respective User(s) directly.
For more information about the data processing arrangement between us and our Users, please refer to our Terms of Service.
When setting up an Account on our Platform, you have the option to opt-out from receiving various promotional messages directly to your email, phone, or within your Account. We utilize the provided contact details and your preferences to conduct direct marketing by sending various promotions or newsletters.
These promotional messages, based on your preferences, may be tailored to you by considering any other information you have provided to us (e.g., location, social media profile details, purchase history, etc.) or that we have gathered or generated from other sources as explained below.
Right to object
If a User wishes to modify their preferences for direct marketing, they may do so at any time by following the unsubscribe instructions in the received email.
You are free to opt-out of our newsletters at any time. This can be done by clicking on a link provided for that purpose at the bottom of our emails containing newsletters.
You may refuse to receive information from us at any time by sending an email to gdpr@samrahost.com, or by visiting and updating your personal account settings.
Your Personal data is acquired and gathered not only from yourself (including your device) but also from the subsequent origins:
We generally preserve your personal details for the duration necessary to deliver our services and to adhere to our legal obligations. Upon no longer requiring your personal information, we ensure its secure deletion.
If you wish to cease the usage of your personal data, you must request the erasure of your personal information and the closure of your Samra Host Account.
Upon deactivation of your Account, we will still maintain the following data for the purpose of compliance with relevant legal stipulations (e.g., tax, accounting, legal reporting, AML, etc.), for the duration mandated by such legal prerequisites:
Please be advised that in certain scenarios (e.g., following the closure of your Samra Host Account), we may retain some of your personal information for:
During the collection and processing of your Personal Data, we may conduct data transfers to various third parties.
11.1. Upon your Approval
We will disclose your Personal Data to external companies, organizations, or individuals outside our corporate group when we have your explicit approval to do so.
11.2. Where is your personal data processed?
We might share non-personally identifiable information publicly and with partners such as publishers and advertisers. For instance, we may publicly share information to illustrate trends about the general usage of our platform.
In case of merger, reorganization, acquisition, or sale, we commit to maintaining the confidentiality of any Personal Data and providing appropriate notices to all affected Users.
Some of our servers are situated outside the EU or European Economic Area (EEA), like in the US, Brazil, Singapore, Indonesia. Therefore, depending on your preference or the Services, your personal data and that of your users might be transferred to processors, sub-processors, or other data recipients located in such third countries (i.e., data centers and servers outside EU or EEA, see more details here). We assure that such personal data transfers will occur only if there’s a sufficient basis under the GDPR and other applicable laws.
EU-U.S. Privacy Shield. When offering hosting and other services, your personal data and that of your users might be transferred to data recipients established in third countries participating in the EU-U.S. Privacy Shield Framework.
Standard contractual clauses for data transfers outside the EU or EEA. Your personal data and that of your users might be transferred to processors, sub-processors, or other data recipients established in third countries (i.e., data centers and servers outside EU or EEA, see more details here). To ensure GDPR compliance, we’ve entered into relevant agreements with data processors and/or sub-processors regarding such data transfers outside EU or EEA, adhering to the European Commission approved standard contractual clauses for data transfers from EU data controllers to data processors and/or controllers outside the EU or EEA. For more details, visit: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en. For these purposes, and as relevant, we consider these agreements to be made on your behalf and under your instructions, in line with Art. 46 of GDPR.
Other legal grounds for data transfers outside the EU or European Economic Area (EEA). Your personal data and that of your users might be transferred to data recipients established in third countries on other legal grounds compatible with GDPR requirements (Art. 45-49).
Transfer, disclosure of data to competent authorities. In specific circumstances, Samra Host may be required to disclose personal data in response to lawful requests from public authorities or other competent authorities, including instances where it’s necessary to meet national security or law enforcement requirements, and will do so where permitted by local data protection laws.
11.3. Data Localization Requirements
If you reside in a jurisdiction imposing “data localization” or “data residency” obligations (requiring Personal Information of residents to be kept within the jurisdiction’s territorial boundaries), and we become aware of this, we may retain your Personal Information within those territorial boundaries, if legally obliged.
You acknowledge that while doing so, we may continue to collect, store, and utilize your Personal Information elsewhere.
11.4. Targeting, Advertising
We also utilize Facebook, Google, and other advertising and marketing tools. Please review the privacy policy of these service providers carefully. For information on targeted advertising, as well as your opt-out and other rights, visit the respective websites of these service providers – https://lt-lt.facebook.com/policies/ads#; https://policies.google.com/technologies/ads.
11.5. Social Media Features
Our Services incorporate various Social Media features and widgets, single sign-on features like “Facebook Connect” or “Google Sign-in,” the “Facebook Like” button, the “Share this” button, or other interactive mini-programs (“Social Media Features”). These Social Media Features may collect information like your IP address or the page you’re visiting on our Website, and may set a cookie to function properly. Social Media Features are hosted either by third parties or directly on our Services. Your interactions with these third-party Social Media Features are governed by their respective policies.
11.6. Our Legal Obligation to Use or Disclose Personal Data
We will disclose your Personal Data to state and public authorities without your prior consent only when legally required, including situations where we need to take legal action to defend our rights, or when we have a good faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to comply with any applicable law, regulation, legal process, or enforceable governmental request, enforce our Terms of Services, investigate potential violations, detect, prevent, or address fraud, security, or technical issues.
11.7. Miscellaneous
We may share your personal data in ways other than those described above, with your explicit consent, or if legally mandated to do so.
Samra Host has instituted various safeguards aimed at safeguarding the Personal Information you provide to us. These measures include physical, electronic, and procedural safeguards. For instance, we provide HTTPS secure access to most sections of our Services. Additionally, we routinely monitor our systems for potential vulnerabilities and threats. We continuously explore new methods and utilize Third-Party Services to further bolster the security of our Services and safeguard the privacy of our Visitors and Users.
Despite the measures and diligence employed by Samra Host, we cannot ensure absolute protection and security for your Personal Information or any other User Content you transmit, upload, or share with Samra Host or others.
Therefore, we advise you to create strong passwords for your User Account and refrain from sharing any sensitive information that could potentially cause significant harm if disclosed.
If you have any inquiries regarding the security of our Services, feel free to reach out to us at gdpr@samrahost.com.
You have several rights concerning the protection of your Personal Data, subject to certain limitations, restrictions, and conditions as stipulated in the GDPR and relevant legislation. These rights include:
Some of the aforementioned rights are straightforward to exercise: for example, you can access and modify your details at any time, opt out of receiving communications from us and our partners by adjusting your personal account settings, or by contacting us via email at gdpr@samrahost.com.
When you object to the processing of Personal Data based on legitimate interests, we will carefully review such a request, which may result in the closure or deactivation of your Account.
Users also have the right to lodge a complaint with the national Data Protection Agency in their country of residence if they believe their rights have been violated. However, we recommend attempting to resolve any disputes amicably by contacting us first.
By utilizing the Samra Host Platform, it is presumed that all Users have thoroughly reviewed this document and consent to its provisions. Should an individual disagree with this Policy, they are advised to abstain from accessing our website and mobile applications. We retain the right to modify our Policy at any time, and users will be notified as outlined in Section 17. Continued utilization of Samra Host’s website and mobile applications indicates acceptance of the updated Policy.
This Policy constitutes an integral component of Samra Host’s Terms and Conditions.
Prior consent will be sought before utilizing information for purposes beyond those delineated in this Policy.
For inquiries or comments regarding this Privacy Policy, please reach out to: gdpr@samrahost.com.
Our Policy extends to all services provided by us and our affiliates, inclusive of Samra Host, a private limited liability company established under the laws of SamraHost، Kiyani Market, Chaklala Avenue, Airport Road, Rawalpindi, Pakistan. However, it excludes services governed by separate privacy policies that do not integrate this Policy.
This Policy does not encompass services offered by external entities, including products or sites featured in search results, sites embedding our services, or other sites linked from our services.
Our Policy is subject to periodic alterations. Any changes will be posted on our website, and significant amendments may prompt additional notifications (including, in some instances, email alerts regarding Policy modifications).
If you require further clarification regarding the data collected by Samra Host, or its utilization, please do not hesitate to contact the Data Protection Officer using the aforementioned details.